Renewal by Andersen has the “Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands” according to the J.D. Power 2018 Windows and Patio Doors Satisfaction Study.
Renewal by Andersen president, Paul Delahunt, said, “This ranking is an honor for everyone who works at Renewal by Andersen. At every touchpoint, from start to finish, our employees are dedicated to ensuring all of our homeowners have the best home improvement experience they’ve ever had.”
“Being recognized for outstanding customer satisfaction by J.D. Power is a great achievement for the whole team.”
In the last four years, J.D. Power has recognized Renewal by Andersen twice as the “Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands”, having earned the honor in 2015 as well as 2018.
Renewal by Andersen also received the highest score in the 2018 “Operational Performance and Durability” study.
Renewal by Anderson also received the highest score in operational performance and durability.
Richmond Window owner, Page Ewell, said, “The recognition shows the commitment Renewal by Andersen has to the customer and reflects the values Richmond Window celebrates in every step of our homeowner experience.”
“Having the most innovative, premier products won’t get you anywhere without the trust of your customer through equally premier customer service. That’s why our people and our process are paramount to everything we do.”
The J.D. Power Windows and Patio Doors Satisfaction Study, now in its 12th year, measures satisfaction among customers based on performance in several factors.
The manufacturer brand segment measures satisfaction among customers based on performance in three factors (in alphabetical order): appearance and design features; operational performance and durability; and warranty.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability.
**Renewal by Andersen received the highest score among manufacturer brands in the J.D. Power 2015 & 2018 U.S. Window and Patio Door Satisfaction Studies and the third highest score in the J.D. Power 2017 U.S. Window and Patio Door Satisfaction Study of customers’ satisfaction with their windows and/or patio doors purchase. Visit jdpower.com/awards for more information.